Building Manager

• Rendall & Rittner
  • GBP
  80,000 - GBP
  82,000
  • The Heron, Barbican - EC2Y 9AP
  
  • Mon - Fri 0900 - 1730

You’ll lead operations at a high-end, 36-storey residential tower comprising 285 luxury apartments in the heart of the City. This is a polished, concierge-led environment with a residents' club lounge, screening room, gym and secure parking, serving discerning homeowners and tenants who expect responsive, five-star service. With Moorgate, Barbican and Liverpool Street stations close by, you’ll manage a vibrant, fast-paced setting that blends premium hospitality with rigorous building operations.

You will take full ownership for the day-to-day running of the development, leading a multi-disciplinary on-site team to deliver exceptional resident service and building compliance. You'll balance visible front-of-house leadership with behind-the-scenes oversight of H&S, contractors, budgets and preventative maintenance—always anticipating issues and elevating standards.

• Residents consistently rate service as exceptional, with swift resolution of requests and clear, proactive communication.
• The building operates safely, legally and efficiently, with immaculate communal areas and zero overdue compliance actions.
• A motivated, high-performing on-site team thrives under your coaching, clear objectives and regular feedback.
• Contractors deliver on SLAs and value for money, with transparent procurement and robust performance management.
• Maintenance is preventative, not reactive, with smart planning that minimises disruption and downtime.
• Budgets are accurate and controlled, with timely reporting and well-justified, cost-effective recommendations.

• Leading, coaching and mentoring your team to deliver exceptional standards and support them with career development.
• Owning health, safety and fire compliance, conducting checks, tracking actions and keeping records audit-ready.
• Managing contractors and planned maintenance, approving works, permits and quality assurance.
• Handling resident communications, updates and enquiries with speed, empathy and professionalism.
• Overseeing estate presentation, inspections and standards across all amenities and back-of-house areas.
• Monitoring budgets, raising POs, reconciling invoices and preparing clear operational reports.

• You excel in high-end residential or hospitality environments and enjoy being visible, approachable and accountable.
• You're a natural people leader who invests in your team's growth and creates a culture of pride and performance.
• You're meticulous on safety and legislation, keeping compliance watertight without losing the human touch.
• You're commercially aware, organised and comfortable making decisions in a dynamic, premium setting.
• You're effective in communicating clearly and calmly with diverse stakeholders, even under pressure.

• Leading on-site teams in a luxury residential tower, mixed-use building or five-star hotel environment.
• Managing complex H&S, fire safety and building systems, with confidence in interpreting current legislation.
• Overseeing major contractors, planned preventive maintenance and defect management.
• Delivering exceptional front-of-house service and resident experience across premium amenities.
• Budget management, service charge awareness and reporting in a property management context.

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail,…