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Claims Operations Manager

Job in City Of London, Central London, Greater London, England, UK
Listing for: Claims Recruitment Services Ltd.
Full Time position
Listed on 2026-10-03
Job specializations:
  • Management
    Risk Manager/Analyst
  • Business
    Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 95000 GBP Yearly GBP 70000.00 95000.00 YEAR
Job Description & How to Apply Below

We are recruiting for a Claims Operations Manager on behalf of a top Lloyd's Syndicate.

The successful candidate will lead designated claims operations functions, delivering operational excellence, resource management and continuous improvement across claims processes. They will ensure high-quality service delivery, effective governance, accurate reporting and stakeholder engagement while supporting the wider claims strategy.

Key Responsibilities
  • Developing and maintaining governance frameworks, controls and operating procedures.
  • Maintaining oversight of claims operational audits, regulatory requirements and internal control activities
  • Supporting delivery of SOX, internal audit, external audit and other governance obligations.
  • Leading remediation activities arising from audits, reviews and control testing.
  • Partnering with Claims leadership, Finance, Compliance and other stakeholders to support effective risk management.
  • Overseeing the subrogation and recovery process, driving identification, referral and maximisation of recovery opportunities.
  • Overseeing performance management of third-party suppliers and outsourced service providers.
Key Requirements
  • Experience in claims optimisation and transformation.
  • Excellent stakeholder management at all levels.
  • Understanding of business objectives and the market.
  • Strong mathematical and statistical ability.
  • Understanding of claims practices and procedures.
  • Demonstrated analytical and problem solving skills.
  • Effective communication skills.

We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.

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