Head of Facilities and Safety

Reporting to:
Chief Operating Officer

Location:

London-based (multi-site oversight, with regular travel between all locations)

Compensation:
Competitive salary + annual bonus + car allowance

The Head of Facilities and Safety keeps every Healthxchange site safe, compliant and fit for purpose, so our teams can dispatch customer orders on time and in full (OTIF). You'll own health and safety, fire safety, premises maintenance and site security across our pharmacies in London, Manchester and Reading, as well as our regional distribution centre (RDC).

Reporting to the Chief Operating Officer, you'll work closely with the Superintendent Pharmacist and Responsible Person to ensure our premises meet MHRA Good Distribution Practice (GDP) and GPhC standards. You'll also partner with Operations, Pharmacy, HR and Finance.

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs.

The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

• Own the health and safety policy and management system across all sites, in line with the Health and Safety at Work Act 1974 and related regulations
• Carry out and keep up to date risk assessments, including COSHH, manual handling, display screen equipment (DSE), and new and expectant mothers
• Investigate accidents, incidents and near misses, find root causes and track corrective actions to completion
• Manage RIDDOR reporting and keep the accident log accurate
• Run regular site safety audits and inspections, and report findings to the COO
• Make sure enough trained first aiders and fire marshals are in place at every site and on every shift

• Ensure each site has a current fire risk assessment and that its actions are completed
• Manage fire alarm, emergency lighting and extinguisher testing and servicing, and run regular evacuation drills
• Oversee site security, including access control, CCTV, intruder alarms, key holding and secure storage for controlled drugs, working with the Superintendent Pharmacist
• Own business continuity and emergency plans for each site, including power or IT failure, flooding and fridge or cold room failure

• Manage planned and reactive maintenance for buildings, plant and equipment, including HVAC, electrics, water, lifts and loading bays
• Manage statutory compliance testing, such as fixed wire (EICR), PAT, gas safety, Legionella and asbestos management
• Make sure material handling equipment (MHE) and pallet racking are inspected and safe, including LOLER, PUWER and SEMA racking inspections
• Procure and manage facilities contractors and suppliers, such as cleaning, waste, pest control, security and maintenance, including contracts, performance and permits to work
• Act as the main contact for landlords, managing agents and surveyors, including lease obligations, dilapidations and service charges

• Ensure premises and equipment support MHRA GDP and GPhC requirements, working with the Responsible Person and Superintendent Pharmacist
• Manage temperature control and monitoring systems, including temperature mapping, calibration, alarms and out-of-hours response
• Keep pest control, cleaning and waste management (including pharmaceutical…