Operations & Resource Management Lead Legal

12 Arthur Street

Schillings handles high stakes opportunities and threats for an international clientele: successful individuals, businesses and high-profile organisations across the world.

We support our clients to achieve their goals by developing winning strategies to protect their freedom to operate, and are the first port of call in a crisis, defending our clients from attacks on their reputations, privacy and security. Schillings’ offer is unique to the market, combining strategic communications with law, intelligence & investigations, digital resilience and security.

Schillings is a collaborative and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, curiosity, agility and professionalism, and in return provide competitive packages, stimulating challenges and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectories and average longevity at Schillings underline this.

Join us and become part of our story.

Job Title:Operations & Resource Management Lead Legal

Reporting to: Head of Fee-Earning Operations and Resourcing

Job Purpose:

The Operations & Resource Management Lead is responsible for the effective operation and resourcing of the Legal team, while managing the Operations & Resource Management Specialist for the ISD function. The role includes overseeing Legal resourcing, leading operational improvement initiatives, managing team databases and subscriptions, coordinating training, and handling administrative and ad hoc tasks as required. Working closely with the Legal Directors and Head of Fee Earning Operations & Resourcing, the role supports effective team management and smooth day-to-day operations.

Key requirements include excellent organisational, communication and stakeholder management skills, strong attention to detail, adaptability, project and change management experience, the ability to turn operational data into meaningful insights, a proactive approach to continuous improvement, and strong AI and technology literacy.

Role Accountabilities:

Resource Management:

• Lead the allocation and management of fee earners across matters, ensuring work is assigned based on skills, capacity, development goals and business needs.
• Oversee work allocation, utilisation, chargeable and non-chargeable hours, capacity planning and pipeline resourcing, proactively resolving conflicts, identifying over and under-utilisation, and providing data-driven insights and recommendations to stakeholders and line managers.
• Build strong relationships with lawyers to support career development, act as the subject matter expert for the resourcing platform, champion alternative resourcing solutions, and drive productivity, profitability and continuous improvement.
• Provide resourcing support across other practice groups and business areas as required, including cover during periods of absence, peak demand or operational need, and support workforce planning activities including leave management and leaver transitions.

Resource management system:

• Act as a subject matter expert for the Resource Management platform, overseeing system administration, data management, feature testing, issue resolution, and continuous improvement.
• Deliver training on new releases, manage business-wide communications and updates, and prepare reports, research and presentations for stakeholders.

Process Improvement:

• Identify and address operational inefficiencies, recommending and implementing improvements to processes, systems and ways of working.
• Lead and support operational improvement projects, helping to embed new processes across Legal and the wider…