Communications Manager - AI Transformation & Adoption

Communications Manager - AI Transformation and Adoption

Oliver Wyman, a Marsh business, is seeking a Communications Manager for the AI Transformation and Adoption program in London. Oliver Wyman operates a hybrid working policy of at least 60% in-office attendance.

Quotient Inside is Oliver Wyman's firmwide internal AI transformation program, focused on embedding artificial intelligence into daily work. The program aims to increase productivity, quality, and impact by integrating AI-enabled tools across business development, client delivery, and internal operations.

As the Communication Manager for Quotient Inside, you will develop and implement an internal communications and adoption strategy for the program, ensuring a clear, consistent, and compelling narrative for Oliver Wyman's AI transformation. You will work closely with the Quotient Inside Project Management Office, Product and Activation teams, and regional stakeholders to align messaging, timing, and audience targeting.

• Own the end-to-end communications strategy and execution for Quotient Inside, ensuring consistent delivery from planning through execution.
• Coordinate messaging across global and regional channels to maintain consistency.
• Shape leadership-level narratives on progress, impact, and calls to action.
• Align communications with product releases, activation waves, and key milestones to support adoption and momentum.
• Track engagement and effectiveness; refine approaches based on feedback and data, adjusting messaging and channels to improve reach and impact over time.

• At least 5 years of experience in communications, change communications, or internal engagement roles.
• Strong strategic writing and storytelling capability, able to explain complex initiatives clearly for different audiences.
• Experience working with senior stakeholders and complex programs, comfortable shaping and advising on messages.
• Ability to manage multiple communication streams in parallel without losing quality or focus.
• Comfort operating in fast-changing, high-visibility environments, adapting quickly while maintaining clear, credible communications.

• Strong editorial and narrative clarity in complex environments.
• Demonstrated ability to distil complex initiatives into clear, coherent narratives for different audiences.
• Ability to influence alignment without formal authority.
• Experience working with senior leaders and cross-functional stakeholders to shape messages and align communications.
• Audience-centred communication across levels and regions.
• Track record of tailoring communication to different audiences, cultures, and levels of seniority while maintaining consistency.
• Comfort operating in ambiguity while maintaining precision and quality.
• Ability to produce high-quality communications when inputs are incomplete, priorities shift, or direction is still forming.
• Foundational skills such as tool proficiency (e.g., Microsoft Office, collaboration platforms), facilitation support, digital fluency, adaptability, learning mindset, and stakeholder skills.

We are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and encourage our team members to bring their authentic selves to work. We offer competitive compensation, comprehensive benefits, and a flexible work environment.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Marsh & McLennan Companies and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.