Senior Account Director

Senior Account Director

Location:

LDN office

Hybrid:
Tuesday Wednesday and Thursday in office

Welcome to New Gen, we’re a global social-first creator agency made up of over 100 talented people worldwide, with offices in London, Manchester, and New York. We partner with leading brands to shape culture, tell stories that matter, and harness the power of social first creative and creators to drive meaningful impact. As a fast-growing agency with a collaborative, ambitious spirit, we bring together data, strategy, creativity, and innovation to deliver work that actually cuts through, connects and creates conversation.

Founded by our 30-under-30 co-founders, New Gen is an independent agency working withsome of the world’s biggest brands. Privately owned and built to challenge the big networks and stale-traditional agencies, we move fast, live social, and know that our fresh ideas can compete with anyone. In fact, we know it’s the only way to deliver work consumers care about.

Our work is trusted by some of the world’s biggest brands, including Pepsi, Samsung, Amazon,SEGA and Cash App. Just as importantly, we’re the agency of choice for leading creators shaping culture today - from KSI and Amelia Dimoldenberg to Pew Die Pie . When the people driving conversations and influencing audiences trust us, it’s no surprise that the world’s most ambitious brands do too.

Want to join the team? here are our non-negotiables:

• Energy – Get involved, be heard, and contribute. This isn’t the place for an easy ride — wewant people who bring energy and ideas.
• Quality – Quality comes first. If it doesn’t feel right, speak up. Everything we create shoulpush boundaries and break new ground.
• Collaboration – We win as a team. No egos, no judgment — just support, collaboration,and collective success.
• Creativity – We thrive on fresh thinking. New ideas and bold approaches are what keepus moving forward.
• Partnership – Be a great partner to our clients. Everything we do should deliver on their objectives and create a positive, collaborative experience. This is paramount.

We’re looking for a commercially minded and socially native Senior Account Director who can confidently lead a portfolio of key client relationships while driving excellence across delivery and growth. You’ll sit at the heart of your accounts as a trusted senior partner to clients, leading account teams and ensuring work is strategically sharp, creatively ambitious and commercially strong. You are a visible senior leader in the business and still a doer.

You bring clarity, pace and energy. You know what great looks like, you protect the team while raising standards and you take ownership of outcomes rather than escalating them. You understand how social first thinking translates into real brand impact and real account growth.

• Act as senior client lead across a portfolio of key accounts
• Build and strengthen trusted relationships with senior marketing stakeholders
• Provide concise, commercially focused counsel on social strategy and performance that
• clients proactively seek out
• Drive proactive thinking rather than reactive servicing
• Surface risks early and resolve issues at source to minimise escalations

• Own delivery across your accounts from brief through to wrap
• Ensure scope, timelines and budgets are tightly managed, with accurate documentation
• and clear handovers to finance and operations
• Champion agency processes, calling out gaps early and holding teams to agreed ways
• of working
• Anticipate risk and solve problems early
• Maintain high standards across all outputs

• Be accountable for revenue, margin and EBITDA performance across your accounts
• Lead retainer…