Account Manager - Affiliate, Financial Services

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e- commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Client management

Managing a full portfolio of affiliate financial clients Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets Ramp up new clients quickly and efficiently - meet requirements and set clear expectations Ensure that clients are managed profitably - give strategic advice to support their growth plans Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information Retain existing clients and manage dispute resolution Work with dedicated Manager/ Senior Manager to manage overall client experience Perform delivery of client strategy in regular Account Review face-to-face presentations Learning, understanding and advising clients on how to use our technology Administrative Regularly review contracts to understand contracts and billing mechanisms Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed Maintain documentation of client performance and activities in internal systems Collaboration Work closely with publisher services to identify partnership opportunities to grow our business Working closely with Analytics’ team to help interpret data and build more effective strategies Developing, maintaining, and extending relationships internally and externally

Technical / functional expertise 2+ years of digital marketing experience including client service (agency, client or consulting) Experience in financial affiliate marketing highly preferred BA degree in a Marketing field preferred Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint Experience in strong client relationships, reinforced by building trust, advising and upselling Good project management skills Web literate (tracking analytics and methods)

Highly organised, self-motivated, good time-management, able to prioritise Think creatively, has a problem-solving approach and uses professional judgment Proactive - continually looking for ways to grow and improve within own role Work well under pressure and to tight deadlines Inquisitive approach to continuously learning on the job Communication skills Strong customer services skills:
Negotiation, diplomacy, able to translate client requirements Excellent written and verbal communication Confident interpersonal skills

Detail-oriented Analytical and Strategic Marketing:
Demonstrate success in…