Bank Medical Concierge Nurse

Location:

2 Cavendish Square, London, W1G 0PU

Full time / 37.5 hours per week

Shift times Between 8am and 8pm (8am - 4pm / 10am - 6pm / 12pm - 8pm)

Bank

We’re looking for a Medical Concierge Nurse to join our bank team based in Marylebone, London.

The Medical Concierge Nurse (MCN) is an exciting role within the HCA UK Medical Concierge Centre (MCC). The MCN facilitates patient transfers and admissions including interhospital transfers (UK and International – adult and paediatric), direct admissions (from GPs, ANPs and Consultants), outpatient appointments and second medical opinions, as directed by the Medical Concierge Lead (MCL).

The MCN assesses, plans, coordinates, and facilitates various patient referral pathways into HCA Healthcare UK whilst acting as the patient’s advocate.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Medical Concierge team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Provide expert nursing advice and guidance to facilitate patient referrals, admissions and transfers across the HCA Healthcare UK network.
• Review clinical information and undertake comprehensive telephone assessments to determine patients' care needs, suitability for admission and the most appropriate consultant and facility.
• Coordinate and oversee the end-to-end patient referral and admission pathway, ensuring timely escalation of clinical, operational and financial risks where required.
• Deliver exceptional support and guidance to patients, families, carers and non-clinical colleagues, promoting a high-quality patient experience.
• Ensure all referrals and admissions are managed safely, effectively and in accordance with agreed clinical pathways, operational procedures and quality standards.
• Build and maintain effective working relationships with internal and external stakeholders, adapting communication styles to meet individual needs and manage complex or sensitive situations.
• Use sound clinical judgement, prioritisation and problem-solving skills to manage workload effectively and support safe decision-making.
• Provide leadership and oversight during on-call shifts, supporting the wider team and ensuring timely resolution of issues and concerns.
• Escalate clinical, operational and governance concerns appropriately and contribute to a culture of continuous improvement and patient safety.

• A Registered Nurse or Midwife with post registration experience at Band 5 or above - at least 5 years of experience
• Experience in a specialist area, case management, patient flow or site lead role.
• Clinical experience within Neurology or Cardiology.
• Demonstrative IT Skills in MS office and with clinical databases.
• Excellent communication skills – both written and verbal
• Clinical assessment skills, confident in challenging decisions to ensure the patient needs are met
• Knowledge and understanding of safe admissions and patient transfers
• Knowledge of the deteriorating patient and life-threatening conditions
• Evidence of continuous professional development in clinical area.

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established…