Serialisation Technical Support Engineer

Serialisation Technical Support Engineer

Location: Romford
Contract Type: Full‑time, permanent
Working Hours: Monday - Friday, 8:30am - 5:00pm
Right to work: Please note that Ethypharm is unable to provide sponsorship for this role. Applicants must already have the right to work in the UK.

To provide specialist technical support for serialisation, automation and associated packaging line systems within a GMP‑regulated pharmaceutical manufacturing environment. The role supports reliable and compliant production through effective troubleshooting, system configuration, validation support, data integrity, vendor coordination and continuous improvement.

• Act as the technical point of contact for serialisation and associated automation systems on packaging lines, providing timely fault diagnosis, root cause analysis and resolution.
• Develop, configure, maintain and verify serialisation recipes, line formats, product master data and system parameters in line with approved procedures and change controls.
• Support production batch start‑up, line clearance, batch execution and post‑batch review activities where serialisation or automation systems are involved.
• Investigate serialisation deviations, system alarms, reject trends, communication failures and equipment faults, supporting effective CAPA and prevention of recurrence.
• Support installation, commissioning, qualification and validation activities, including IQ/OQ/PQ, periodic reviews and computerised system lifecycle documentation.
• Ensure serialisation and automation systems are operated and maintained in compliance with GMP, GxP, ALCOA+ data integrity principles and applicable serialisation regulatory requirements.
• Retrieve, analyse and trend data from serialisation, vision inspection, automation and OEE systems to identify issues, improve line performance and support operational decision‑making. Support PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers, cameras and other line control components, escalating complex issues appropriately.

You will have a strong technical background and experience supporting serialisation systems within a pharmaceutical or regulated environment. You will be practical, confident in resolving technical issues and comfortable working with different teams to keep systems running effectively and compliantly.

• HNC/HND or equivalent qualification in Engineering, Automation, Electrical/Electronic Engineering or a related technical discipline.
• Strong working knowledge gained through equivalent practical experience may be considered.
• Experience supporting serialisation, automation or packaging line systems in a manufacturing environment.
• Experience troubleshooting equipment, system faults and data/communication issues.
• Experience working in a GMP, regulated or highly controlled operational environment.
• Understanding of packaging machinery, automation principles, GMP, GxP and ALCOA+ data integrity expectations.
• Working knowledge of PLC/HMI systems, servo drives, VFDs, sensors, scanners, printers and vision systems.
• Awareness of controlled documentation, SOPs, change control and validation lifecycle requirements.

• Holiday – 25 days rising to 30 with length of service plus bank holidays.
• Holiday Buy/Sell – an opportunity to buy or sell up to an additional 5 days' holiday.
• 3% Bonus – In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility).
• Bravo Benefits Platform – offering a variety of discounts across well‑being and lifestyle.
• Salary Sacrifice scheme for Electric vehicles with Tusker (dependent on meeting policy eligibility).
• Private Healthcare for yourself and your family (if applicable) with an additional Medicash health cash plan.
• Pension Scheme.

Ethypharm is a leading mid‑sized international pharmaceutical company, with strong European roots, that manufactures and provides essential medicines, with a focus on hospital care, central nervous system (severe pain and addiction) and internal medicine. Ethypharm has 1,700 employees dedicated to its…