Head of Quality

The Head of Quality will lead the Quality function, ensuring a robust Quality Management System and driving operational excellence, client confidence and a continuous improvement mindset throughout the organisation. They will champion a culture where quality and continuous improvement are shared responsibilities across the organisation, connecting business support functions and project delivery to ensure quality is embedded throughout the value chain.

The role drives Quality beyond compliance and into practical project support, standardisation, lessons learned, audit discipline and measurable improvement.

• Own, maintain and develop the Quality Management System (QMS) compliance and continuous improvement where site intelligence and /or internal audits indicates gaps or opportunities and alignment with ISO 9001 requirements.
• Lead the development and roll-out of quality strategies aligned to Company objectives.
• Provide governance over departmental quality and project QA activities.
• Ensure quality practices remain aligned with ISO 9001 requirements.
• Support business readiness for external audits and maintain a consistent approach to all quality processes.

• Act as the senior internal authority for MEP installation quality, providing governance, technical guidance and challenge to project teams to drive consistent quality standards across all projects.
• Work closely with Operations to support project set-up, quality planning, hold points, inspection requirements, quality risks and project-specific quality controls.
• Attend selected live projects, audits, client walks and quality reviews to understand the detail of what is happening on site rather than relying only on reports.

• Drive standardisation across project quality documentation, inspection templates, checklists, NCR close-out evidence, PQPs, ITAPs and quality handover expectations.
• Support the development of practical quality controls that reduce ambiguity and make it easier for site teams and subcontractors to get it right first time.
• Ensure project quality requirements are identified early enough to be planned, resourced and embedded into the programme.
• Ensures QMS documentation aligns with operational needs and audit outcomes.

• Work with the Aftercare/Defects Team to review defect trends and identify root causes.
• Ensure lessons from Aftercare flow back into delivery teams, subcontractors, and design. Drive the prevention of repeat issues by putting controls and improvements in place before the next project cycle.

• Provide independent quality oversight and challenge where project, commercial or programme pressures risk compromising agreed quality standards.
• Own/oversee, develop and monitor the quality audit programme, including project audits, departmental audits, trend analysis and audit score reporting ensuring it drives continuous improvement.
• Oversee the audit and inspection approach, ensuring all required audits and inspections are planned, conducted and documented, with a proactive focus on identifying issues early and driving timely corrective actions.
• Analyse audit data, NCRs, Field View data, aftercare feedback and project close-out learning to identify issues, drive corrective actions and inform decisions relating to projects, products, subcontractors, processes and capability development.
• Review project and departmental audit outcomes, trends, recurring issues and improvement opportunities, ensuring actions are closed out in a timely manner through driving change with project / department leads.
• Support external audits and business readiness activities, ensuring evidence is available and improvements are followed through.

• Work with Operations and Procurement to build capability and increase awareness of Kane's quality standards and expectations with subcontractors before and during delivery through coaching, feedback, and technical guidance.
• Support subcontractor quality briefings, onboarding, workshops and improvement plans where recurring issues are identified.

• Represent Kane on quality matters with clients, principal contractors and consultants when required.
• Support major projects where client quality expectations are high, ensuring the project team has a clear and consistent quality approach.

• Lead business critical lessons‑learned processes to ensure continual improvement.
• Provide leadership and oversight of the CI agenda and initiatives, working closely with the Continuous Improvement Lead, ensuring actions are visible, owned and effectively closed out.
• Own the lessons learned loop from project delivery, aftercare, commissioning, commercial, procurement and document control, ensuring issues are captured, reviewed, actioned and communicated.