Quality Assurance Operative

About the Role

We are currently recruiting for a Quality Assurance Operative to play a role in supporting food safety, quality, and compliance within our production kitchens. As a Quality Assurance Operative, you will play a key role in supporting food safety and quality management processes as our production kitchens adopt manufacturing-level standards to become future‑fit. Working closely with operational teams and chefs, you will help ensure that all food produced meets required safety, legal and quality standards through robust checks, controls and inspections.

Key responsibilities include:

• Operating the label room, issuing and checking retail and food‑to‑order labels
• Carrying out food safety inspections, including due diligence paperwork, labelling, traceability and raw material stock checks
• Completing routine assurance checks such as temperature monitoring and tray wash chemical concentration testing
• Supporting customer complaint investigations with accurate quality and safety information
• Managing calibrations for temperature probes and weighing scales

This position is onsite in Knightsbridge.

You will be detail driven, organised and confident working in a fast‑paced food production environment where accuracy and compliance are critical. You will bring a proactive, quality‑focused mindset and be comfortable building strong working relationships with chefs and operational teams. You will manage your time effectively, adapt quickly to changing priorities and work with minimal supervision while maintaining high standards at all times.

Above all, you will demonstrate a strong work ethic and a genuine commitment to doing things the right way.

• Previous food safety experience at QA or QC level within food manufacturing or food service
• Strong time management skills with the ability to multitask effectively
• Flexibility and a willingness to adapt in a changing operational environment

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you.

As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #Together Harrods on Linked In, or follow us on Instagram @togetherharrods.

Time Type:
Permanent Department:
Pasty Production and Stewarding (Sabine Fenato)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.