Temporary Accommodation Housing Officer

Location: King's Cross

Join a dynamic service managing a growing and diverse portfolio of temporary accommodation including council owned stock, leased properties, hostels and nightly paid accommodation both within and outside the borough. This is a varied and hands on role focused on delivering high quality housing management and strong customer support to homeless households.
You will provide a proactive, customer focused service that ensures properties are well maintained, compliant, and that residents are supported to sustain their accommodation.

What you’ll be doing :

• Managing a diverse portfolio of temporary accommodation properties

• Delivering enhanced and proactive housing management to homeless households

• Ensuring properties remain safe, well maintained and fully health and safety compliant

• Supporting residents to maximise tenancy sustainment

• Assisting customers with Housing Benefit applications and ensuring rent accounts are correctly set up

• Monitoring rent collection and addressing arrears at an early stage

• Liaising with landlords and property providers to maintain strong working relationships

• Ensuring repair obligations are met and housing health and safety rating standards are maintained

• Managing tenancy breaches and taking appropriate enforcement action where required

• Providing a supportive, responsive and customer focused service at all times

If you are organised, resilient and passionate about supporting vulnerable households while maintaining high property standards, this is an excellent opportunity to make a meaningful difference