Retail Excellence Trainer

Retail Excellence Trainer (London and South)

Apply for the Retail Excellence Trainer (London and South) role at ELEMIS
. The Retail Excellence Trainer delivers engaging theoretical and practical training for the retail division, supports customer events, and engages in promotional activities.

Department: Education

Location: Head Office, London

• Educate staff on the features and benefits of all ELEMIS product franchises, strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.
• Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through.
• Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery.
• Support coaching for new retail hire onboarding.
• Support the ongoing development of the retail specialists and in‑store teams.
• Deliver on‑site quarterly store coaching plans.
• Coach store managers to confidently assess staff and conduct training when needed.
• Focus on our Flagship Boutique store and the team’s skills and knowledge working with the Senior Retail Excellence Trainer to measure impact.

• Work collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop‑up training space.
• Deliver ongoing training to the retail team, alongside your regional counterparts, that strengthens their treatment expertise, product knowledge and selling techniques.
• Ensure all team members in retail are trained in the ELEMIS experience and Power of 4.
• Confidently deliver streamed retail training.
• Provide hands‑on training for ELEMIS retail activations and Eventing.
• Develop bespoke training sessions for key retailers when needed.

• Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards.
• Evaluate and assess the level of competency of the retail therapist to attain certification.
• Take pride in your appearance as an ambassador of the brand and lead by example.
• Perform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.
• Train Store Management in assessing staff and training.
• Support retail in‑store events and activations.
• Present retail consumer masterclasses when needed.
• Support PR team with influencer events when needed.

• Provide feedback to the Retail Excellence manager and Head of Retail Education on content development needs for the UK/IRE market and assist with support on key projects as requested.
• Test and trial new content for the retail channel.
• Work with Senior Retail Excellence Trainer to present regular reports to Head of Retail Education on the effectiveness of coaching programmes, highlighting successes, challenges, and recommendations for future initiatives.
• Guided by Head of Retail Education, establish metrics to measure the impact of coaching and training initiatives.
• Prepare and share on‑site training plans with key stakeholders.
• Provide feedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.
• Provide timely and accurate feedback to key stakeholders regarding on‑site coaching and outcomes and personal retail and service sales performance when working in a store or counter.
• Provide feedback post working on an event to the key stakeholders.

• Beauty therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus.
• Experience with in retail and has worked on shop floor.
• Teaching qualification highly desirable.
• Passionate about beauty retail and professional skin services.
• Good level and standard of UK/European education or equivalent.
• Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs.
• Previous training and coaching experience within the retail arena.
• Previous training and coaching experience with treatment…