Supervisor, Retail, Retail Sales

About the Role

Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps customers coming back. Collaborative and adaptable, you'll support the day‑to‑day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience.
• Assist in all tasks to ensure the smooth operation of the store, engaging with excellent communication skills and flourishing in a customer‑facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate ability to build relationships with customers, understand their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer‑facing environment.

Whistles is a London‑based style destination known for timeless design, curating must‑have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctly, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.

TFG London Inclusion and Diversity statement of commitment:
At TFG London, we’re proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service – unlimited access 24/7
• Plus much more!

If you want to join us and create moments that matter, we’d love to hear from you.