Sales Associate

Sales Associate Fortnum & Mason
• London (Greater), London (Greater), United Kingdom

Sales Associate - Tea & Coffee 15h - London

Join the Fortnum & Mason Tea & Coffee Team!

Be the First Impression. Create the Lasting Memory.

At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences.

Join us in creating experiences through our Tea & Coffee counter.

Please note this is a part-time position: 15 hours/week.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum's ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

* subject to terms and conditions

What You'll Do:

• Deliver exceptional, personalised service on our tea & coffee counter
• Identify customer profiles and tastes to enhance a storytelling experience
• Complete transactions of products

What We’re Looking For:

• Experience in a fast‑paced environment in a similar role or passion for tea & coffee
• Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience
• A friendly, warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion for delivering a memorable experience to all our customers, and to develop your skill set within a luxury setting.

We are committed to developing your career and nurturing talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community awards.