Sales Manager - LG Harrods

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We are seeking a dynamic and detail‑oriented Sales Manager to join our Leather goods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.

• Enable Sales Excellence:
  Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
• Client Experience Leadership:
  Elevate the in-store experience by mentoring team members on delivering personalized, high‑touch service aligned with Dolce & Gabbana standards.
• Sales Floor Coordination:
  Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
• Product & Brand Expertise:
  Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM:
  Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
• Performance Monitoring:
  Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
• Team Development:
  Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
• Operational Support:
  Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.

• Proven experience in a leadership role within luxury retail, ideally in accessories or leather goods.
• Strong organizational and multitasking skills, with a proactive and solution‑oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail Luxury Goods and Jewelry