Retail Store Manager in Luxury Fashion

About Les 100 Ciels

Les 100 Ciels is a contemporary luxury brand specialising in refined, modern wardrobe essentials crafted from the finest materials. With stores in London and Abu Dhabi, and continued international expansion, we are committed to delivering exceptional product and an elevated client experience. Les 100 Ciels french for 'The Hundred Skies', creates timeless essentials with luxurious cashmere featuring at the heart of every collection.

We are seeking an experienced and driven Store Manager to lead our Les 100 Ciels store. The Store Manager will be responsible for the overall performance of the store, ensuring exceptional client experience, strong commercial results, and maintaining the highest brand standards. This role requires a passionate leader who thrives in a luxury retail environment and can motivate and develop a high-performing team.

• Drive sales and achieve store targets and KPIs.
• Monitor and improve key metrics including conversion, ATV, UPT, and client retention.
• Analyse store performance and implement action plans to maximise results.
• Identify opportunities to increase sales and profitability.

• Deliver and lead exceptional luxury client service at all times.
• Build and maintain long-term client relationships.
• Lead clienteling initiatives and CRM development.
• Ensure the team consistently delivers a personalised and memorable experience.

• Recruit, train, and develop a high-performing team.
• Lead by example on the shop floor.
• Coach team members to achieve individual and store targets.
• Conduct regular performance reviews and provide ongoing feedback.
• Create a positive, motivated, and professional team environment.

• Ensure the store reflects Les 100 Ciels brand standards at all times.
• Maintain exceptional visual merchandising and presentation.
• Ensure store cleanliness and organisation is always impeccable.

• Oversee daily store operations.
• Manage stock levels and inventory effectively.
• Ensure company policies and procedures are followed.
• Manage rota planning and staffing levels.
• Liaise with Head Office and senior management.

• Minimum 3+ years Store Manager experience, preferably in luxury or premium retail.
• Strong leadership and team development skills.
• Proven track record of achieving sales targets.
• Passion for luxury fashion and client experience.
• Strong organisational and communication skills.
• Commercially aware and results driven.
• Professional and polished presentation.

• Opportunity to join a growing international luxury brand.
• Career progression opportunities.
• Competitive salary.
• Staff uniform and generous staff discount.

This is an exciting opportunity for an ambitious Store Manager to play a key role in the continued growth of Les 100 Ciels, delivering excellence in both client experience and commercial performance.

Required

Full-time

Immediate start!