Rolex Sales Associate

Overview

As part of our Rolex team, you will be responsible for creating world‑class customer experiences within the Rolex Boutique  are the face of two iconic brands, driven by passion for our customers, product, and delivering the best in class service. You put customers at the heart of everything you do, building deep relationships and demonstrating exceptional product and Rolex knowledge.

• Provide world‑class, personal customer service, demonstrate exceptional product knowledge, and build lasting customer relationships that naturally lead to achievement of revenue targets and repeat visits.
• Accurately identify client needs, clearly articulate key technical features and heritage benefits, and recommend suitable complementary or alternative Rolex references.
• Share ideas, insights and best practices with colleagues to support collective performance and continuous improvement within the Rolex business.
• Stay informed about store‑wide and Rolex‑specific initiatives and services, building strong cross‑department relationships to support a seamless client journey.
• Consistently complete all Rolex Advisor, external and in‑boutique training to deepen product expertise and deliver a brand‑aligned client journey.
• Partner with the team and management to achieve Rolex‑specific NPS and service KPIs while upholding strict brand and service standards.
• Build and maintain expert knowledge of Rolex collections, technical features and service propositions; develop strong awareness across the wider store to enhance credibility and deliver informed client recommendations.
• Align with a collaborative team culture united with both Rolex values and Harrods service standards.
• Support the Rolex Brand Manager and Retail Manager in achieving monthly boutique sales targets, contributing to both team and individual objectives.
• Work fully on site, 5 out of the 7 days a week.

• Strong background in luxury retail and sales with the ability to build lasting client relationships.
• Ability to develop and maintain strong working relationships with Rolex brand representatives and key stakeholders, supporting alignment with brand expectations and initiatives.
• Demonstrate a genuine passion for Rolex watchmaking, heritage and the wider luxury watch industry to deliver knowledgeable, confident and high‑quality client interactions.
• Support team members by consistently maintaining boutique standards, ensuring immaculate presentation, service excellence and brand integrity.
• Have great organisational and collaboration skills to keep the shopfloor running smoothly, providing boutique cover as required.
• Actively seek and apply feedback from managers, colleagues and clients to continuously enhance sales performance and service quality.
• Have the ability to remain calm and measured, even when under pressure.

• Permanent employment.
• Department:
  Fine Watches, Fine Jewellery & Luxury Jewellery (Nathan Ellis).
• Extensive pay and benefits package, including programmes that reward and recognise exceptional performance.
• Opportunities for career acceleration through development training and chances to raise your profile in the luxury retail sector.