Sales Consultant

Dinny Hall is recruiting for a proactive, customer-focused Luxury Sales Consultant with successful sales experience and a positive, confident approach. Based across our London stores and reporting to Retail Operations Manager.,

• Demonstrate excellent communication skills and knowledge of Dinny Hall product and collections' inspirations and stories.
• Confident in styling and advising customers to deliver a luxurious shopping experience.
• Develop loyalty and connections with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
• Have an awareness of current brand marketing campaigns, social media and emailers, new launches and promotions.
• Actively maximising sales and introducing add‑ons and up‑sells, keeping customers' needs at the centre of every stage of the process.
• To deal effectively and proactively with all customer enquiries.
• Deliver feedback to the manager on the current trade and share any customer feedback.
• Ensure a knowledge of DH omnichannel monthly sales targets.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping, hospitality, and visual merchandising within the store.
• Conversant with selling systems and Company administration procedures.
• Take all actions necessary to maximise security and prevent theft of product.
• Participate in team meetings, trainings and make a positive contribution.
• Smart use of our DH Smart Phone, contributing to the omnichannel way of working, use of Whats App selling and a general 360‑degree way of thinking.

• Experience with in a luxury retail environment
• Proven selling skills and working against targets
• A great communicator with a passion for delivering exceptional customer service
• A genuine interest in Jewelry and Fashion
• Eager to learn and build on your retail and product knowledge
• Ability to represent the brand in an appropriate way
• Be articulate with a good command of both spoken and written English
• A flexible team player who is always ready to go the extra mile.
• Can demonstrate knowledge and passion for the Dinny Hall brand as well as awareness of brand competitors.
• Jewellery sales experience is a plus, I have experience working in a luxury retail environment.

Dinny Hall, a luminary in British jewellery design, launched her eponymous brand in 1985, shortly after graduating from Central Saint Martins, marking the inception of a brand that seamlessly blends elegance with innovation. Dinny Hall's jewellery is defined by a balance of classic craftsmanship and contemporary refinement. Each collection reflects a deep appreciation for form and proportion, with designs ranging from delicate, organic shapes to bold, sculptural silhouettes.

Whether drawing on nature, historical motifs, or modernist principles, Dinny's work remains instantly recognisable with its design integrity providing longevity, effortless wearability and understated luxury. 'Jewellery is made to be worn, not hidden away in a box for a day that may never come.' Dinny Hall is a leading British jewellery brand with 4 stores in London and a fast‑growing global web business as well as a concession in Liberty London.

Dinny's ethos is that jewellery must be worn, loved and celebrated every day. The brand was established in 1985 and has gone from strength to strength, becoming one of the most high‑profile and much‑loved jewellery brands in the UK.