Personal Shopper - Mandarin speaker

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service.

The Person al Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty. As a Personal Shopper you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs.

You will navigate across the whole store, using your expertise across all categories including jewellery, fashion, furniture and many more. No day will be the same.

• Proactively search for selling and service opportunities with every client and search for new opportunities across the store which the client may not be familiar with to encourage broader selling.
• Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
• Manage the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
• Serve with an omni‑channel approach, via traditional retail ‘on‑site’ sales as well as driving proactive sales, leads and acquisitions through virtual channels.
• Acquire, build and maintain strong relationships with clients; take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
• Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results.

• Must be able to speak fluent Mandarin.
• Client‑led seller with exceptional customer service skills, evidenced by consistent customer service results.
• Clear demonstration of being able to hit high sales targets.
• Proven track record of achieving sales targets while working independently.
• Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues across verbal, written and digital formats with an ability to “flex” to customer’s needs.
• Demonstrate a passion for delivering a consistently premium service experience for customers.
• Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
• Hold an existing client portfolio, or be able to demonstrate when you have built client relationships.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, your birthday off, up to 33% in‑store discount (including across our food hall and restaurants) and a season ticket loan.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

• Company pension
• Flexible working
• 22 days’ holiday & your birthday off
• Up to 33% in‑store discount (including across food hall and restaurants)
• Season ticket loan
• Competitive pay and extensive opportunities for career development

Time Type:
Permanent
Department:
Personal Shopping (Nick Scott)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store.