Assistant Retail Manager - Belsize Park

Company Description

Marie Curie is the UK's leading end‑of‑life charity. We are the largest non‑NHS provider of end‑of‑life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

• Assist the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
• Merchandising awareness and keeping up to date with trends and competition.
• Maximise Gift Aid income and oversee proper display and administration of bought‑in goods, ensuring minimal stock loss.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on "Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
• Engage with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
• Support the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers follow Marie Curie procedures and guidelines.
• In the absence of the Retail Manager, take responsibility for the overall management and operation of the store.

• Previous retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills with a customer‑first attitude and the ability to communicate with tact and discretion.
• Ability to work well both independently and as part of a team.
• Good organisational skills and ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

Vacancy type:
Permanent, part‑time

Location:

Belsize Park Store
Salary: £9,252.88 per annum plus benefits
Hours per week: 14 per week
Closing date: 2nd July

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes, computers and season tickets
• Continuous professional development opportunities
• Industry‑leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at r

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are committed to creating a workplace that is safe for everyone – staff and volunteers alike – supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation is suitable for their roles and is committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.