Retail Advisor

Retail Advisor - Role Overview

As a Retail Advisor, you'll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It's about more than selling, it's about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You'll receive a competitive hourly rate of £13.45 plus a location allowance of £2,800 (pro rata where applicable).

Day to day, you'll:

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages
• Support customers in finding the right price plan and setup for their lifestyle
• Confidently showcase new and existing technology, demonstrating features like accessibility tools
• Take ownership of customer queries, resolving issues and building trust
• Work with your team to achieve store targets and strong customer satisfaction outcomes

You'll be supported from day one. Within your first two weeks, you'll complete 2 x 2‑day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close‑knit retail team where collaboration, shared success and learning from each other are part of everyday life.

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Accessible, inclusive and equitable for all. Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

• Confidence and strong communication skills
• A genuine passion for delivering great customer experiences
• Resilience and motivation to work towards individual and team targets
• Flexibility to adapt to different customers, products and priorities
• An open mindset and willingness to learn in a fast‑paced retail environment

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. You'll also have access to:

• Discounts on broadband, TV and mobile
• Cycle2
  
  Work schemes
• Dental insurance and neurodiversity assessments