Customer Team Member

As a Customer Team Member, you will work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. Depending on the store, this could involve working in the post office, bakery or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you will play a key role in making life easier for our customers.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service and putting things right when needed.
• Work with your team to keep the store running smoothly and safely.
• Work hands‑on on the shop floor, at tills, and in the in‑store bakery, contributing to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates and stock accuracy.
• Promote Co‑op Membership and support the local community.
• As a Customer Team Leader, help maintain high standards while supporting store colleagues to be their best and assist the Store Manager.
• As a Store Manager, lead the team, ensure everyone works together to deliver a great in‑store experience, drive sales and contribute to the community.

• A genuine passion for helping people and delivering great service.
• The ability to work as part of a team and flexibly across a range of shifts.
• An interest in retail and working in a busy store environment (experience not essential).

Working pattern:
Night shift from 10 pm to 6 am, specific nights discussed at interview with flexibility to cover some day shifts. The role includes working in the in‑store bakery.

• 30 % colleague member discount in store.
• Full training and career development resources.
• Flexible access to pay as you earn it.
• A pension scheme with up to 10 % employer contributions.
• 31 days of holiday (pro‑rated, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life’s big moments.
• Wagestream – a money management app for access to a percentage of pay.
• Services to support physical, mental and financial wellbeing.

• Forging relationships.
• Speaking up.
• Co‑operation.
• Inspirational communication.
• Supporting change.