Store Services Manager

Overview

Our Store Services team is looking for a Store Services Manager to provide strategic leadership and direction for our team of cleaning, waste and pest management experts in our Knightsbridge store. Store Services is a fundamental part of what makes the Harrods store tick; our experts make sure our cleaning and waste standards are of the very highest order so that customers have a truly superb experience every time they visit.

This role covers the PM shift of the team from 12.30pm to 9pm. The working pattern is 5 days over 7, which will include weekends and bank holidays.

• Line manage up to 4 team leaders, who in turn manage a large team of cleaning operatives.
• Manage the day-to-day operation of the cleaning services provided and take accountability for the more strategic objectives of the store services business.
• Be a highly visible manager, keen to be in front of stakeholders to represent the function.
• Maintain high standards and high performance through regular audits, feedback to the wider team, and ongoing development of team leads.
• Identify continuous improvement opportunities and negotiate better opportunities with suppliers to maximise service value.
• Capture issues and record data effectively to improve functionality and demonstrate improvements.
• Support larger-scope, strategic projects requiring long-term thinking.
• Work primarily on a day shift, 5 over 7 days, on a 37.5-hour week, with flexibility to work weekends and bank holidays when required.

• Experience with in soft services for a large, multi-faceted building, luxury or heritage establishment with high footfall.
• Strategic, inspirational leader able to guide teams to success; neutral in escalated situations and able to ask why and challenge where necessary.
• Confident in dealing with stakeholders, proactive in communicating challenges and meeting with stakeholders regularly.
• Able to create strong ties to other business areas such as HR, Recruitment and Employee Relations; comfortable reporting in management meetings.
• Skilled in invoice management and able to improve processes where relevant.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across varied specialisms. You’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount, and a season ticket loan.

Uniquely You At Harrods we believe personality and authenticity set us apart. We celebrate diversity and invite applications from all cultures, backgrounds, tastes, and experiences. If you do not meet every desired criterion but have the skills and genuine interest in Harrods, we encourage you to apply. For more about our people and culture, search #Together Harrods on Linked In, Facebook or follow @togetherharrods on Instagram.

Time Type:
Permanent

Department:
Facilities (Esteban Salgado Aristizabal, Bruna Silva (On Leave))

As one of the world’s most prestigious brands and a highly sought-after employer within luxury retail, we aim to provide a working environment that exceeds customer expectations and those of our colleagues. We invest in our people with a comprehensive pay and benefits package and programmes that reward performance, development opportunities, and chances to advance in the luxury retail sector.