Customer Team Leader

Overview

As a Customer Team Leader you lead a small team in a fast‑paced Co‑op store, ensuring smooth daily operations and a welcoming shopping experience for customers.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach and support your team to deliver excellent service and efficient operations.
• Work hands‑on on the shop floor and tills, setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement and membership growth.
• Assist the Store Manager and ensure the store is safe and well‑stocked at all times.

• Passion for people and proven leadership skills.
• Flexibility to work varied shifts, including weekends.
• Basic retail, merchandising or team‑management skills (experience not essential).
• Strong sense of community, commercial awareness and the ability to lead by example.

6:30am to 3:00pm or 2:30pm to 10:00pm, with flexible availability across the week to include at least one weekend shift (Friday after 6pm, any shift on Saturday or Sunday).

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days holiday per year (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Wagestream money‑management app.
• Market‑leading policies to support personal well‑being.

Co‑op is an equal opportunity employer. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, nationality, age or any other protected characteristic.