Supervisor, Retail, Retail & Store Manager

The Company At Theory, we create clothes that matter that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman.

From sourcing materials from the best mills in the world to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring the international expansion of the brand. Operating 440 stores worldwide today, Theory is a New York brand with a global mindset.

Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The role

The Supervisor is responsible for achieving store sales and maximising profitability through effective management of store team and implementation of company policies. The Supervisor is part of the store leadership team, supports the development and motivation of the entire team to provide a superior level of customer service that will drive sales productivity and results.

Link Theory (UK) Ltd believes its employees are its greatest asset and recognises its responsibility to ensure they are offered appropriate development throughout their employment. This development begins at the induction stage when a new employee joins. Our aim is to support and develop employees in their role so that they feel confident to undertake the responsibilities placed upon them and ultimately are able to contribute to the success of the organisation.

• Own, develop and drive sales in store to exceed sales expectations set by the Company.
• Analyse available sales reports and data to determine the needs of the business to Continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates’ sales techniques, ensuring utilisation of elevated levels of sales and service to maximise sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge.
• Demonstrate sales leadership for staff by playing an active role on the selling floor.

• Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory For Good commitments.
• Lead by example in delivering excellent customer service.
• Ensure the team maintains constant client communication through utilising their client books.
• Manage client database and utilise information to increase sales and client contact.
• Resolve all client problems and complaints quickly and effectively.
• Assist Sales Associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise etc.

• Recruit, interview, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
• Lead and coach the team, provide direction and mentorship on all business needs to drive accountability.
• Support with the build and delivery of training programs, seminars etc.
• Promote professionalism and effective communication ensuring that the company values are evidenced.
• Promote a positive working environment and wellbeing.

• Responsible for ensuring facility maintenance, presentation and organisation of the store.
• Ensure cash control procedures are accurately followed including bank deposits, safe funds and petty cash.
• Drive understanding of group and brand policies and procedures to ensure compliance.
• Ensure staff are trained in all areas of appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
• Exhibit proficiency in computer programs used by the Company including Word, Excel.
• Responsible for…