Private Shopping Assistant

This is an exciting opportunity to join our Private Shopping Team as a Private Shopping Assistant on a 6 Month Fixed Term Contract. Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination.

The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our client-facings Private Shopping team are critical to achieving this ambition. You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction.

Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.

As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including room booking, acting as a ‘runner’ for size swaps and alternatives, and spotting additional needs of the client.

As well as the above you will also:

• Arrange add-on services such as alterations, restaurants, beauty appointments, parking and other services across the store.
• Develop effective relationships and have meaningful conversations with clients to build rapport and trust.
• Manage online requests from clients and create ‘Suspended Transactions’ for our team of Transaction Assistants to process.
• Investigate quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialists.
• Look for opportunities to surprise and delight clients based on your understanding of their personal preferences.

To be successful within this role, you will have experience working within a retail environment, be a strong communicator, and be able to create genuine long lasti-zng relationships and also stay positive under pressure.

We are looking for passionate candidates who have the following skills and behaviours:

• Passionate about delivering the very best for our clients and luxury service standards at all times.
• Ability to hold engaging and meaningful conversations with clients.
• Taking the initiative and being able to think on your feet.
• Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
• Organised and methodical in approach to any given task.
• Team player and collaborative style.
• Cultural awareness and worldly knowledge.
• Depth and breadth of luxury product knowledge, both within Harrods and beyond.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.

• Time Type:
  Fixed Term (Fixed Term)
• Department:
  Personal & Private Shopping Services (Jodee Hui)
• We invest heavily in our people. Enjoy an extensive pay and benefits package, development training and career progression opportunities.