Supporter Liaison Officer

Location:
Leyton Orient Football Club, Brisbane Road, London, E10 5NF

We are recruiting for Matchday Supporter Liaison Officers to work at Bet Wright Stadium (Brisbane Road) for the
2025/26 football season, who will be responsible for providing all supporters with information and assisting with
feedback, enquiries and complaints on all first-team home matchdays.

We aim is to ensure that all supporters at Brisbane Road have a memorable experience and that successful
candidates will play a key role in delivering the best service possible.

Supporter Liaison Officers will be positioned inside and outside of the Stadium and will be at hand to help, offering a
friendly face, accurate information, and support to all who attend a Leyton Orient football match at Brisbane Road.

• Help create a safe environment for supporters
• Assist fans in getting around the Stadium and surrounding areas
• Provide information to fans on the local area, community, and public transport
• Have a good knowledge of Brisbane Road to allow fans to quickly move around the Stadium to give assistance where needed
• To take note of and assist with all fan comments, suggestions, and complaints and to provide reports and feedback to the Community Liaison Officer in order to improve the fan experience.
• Provide accessibility support to home and away supporters
• Use a well-rounded knowledge of football and Leyton Orient to assist fans in the best possible way
• To distribute ‘First Time Fan’ Certificates in the ground pre‑match
• Commit to working all Leyton Orient home matchdays (This will entail numerous Saturday afternoons and some occasional Tuesday evenings throughout the season, but Kick off times are subject to change)
• Run and assist with fan engagement activations, including but not exclusive to:
  Score Prediction, Minute to Win it and Fan Zone

To ensure that all departments are provided with an anti‑discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age.
To carry out work in a manner that promotes equality of opportunity for both staff and clients.

• A clear and valid DBS Certificate (You will be required to have an up‑to‑date DBS before starting employment)
• A strong team player
• An outgoing, passionate, energetic, and motivated professional
• An empathetic and supportive approach
• Ability to work on a team as well on your own without supervision in a busy environment
• Exceptional communication and interpersonal skills
• Confident and outgoing personality
• Understanding and commitment to the Club’s Equality Policy and ability to promote anti‑discriminatory practice.

We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are,
therefore seeking applications from high quality people, whose backgrounds, experiences and identities broaden and
enhance the diversity of our company.