Supervisor, Retail, Retail & Store Manager

Overview

Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You will have a genuine passion for connecting with customers and a talent for bringing out the best in your team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborate seamlessly with your colleagues to achieve shared goals, and cultivate an environment that encourages continuous development within your team.

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
• Engage with customers by offering a warm welcome, asking open‑ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines and adjusting to seasonal trends.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
• Organise and contribute to in‑store events, customer celebrations, and external outreach initiatives to enhance the customer experience and drive business growth.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders to continuously enhance skills and contribute ideas to improve the shop floor experience.

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring the team to provide a 5‑star experience.
• Management
  
  Skills:
  
  Navigate tricky conversations with finesse, set and manage expectations, and support the team while balancing business needs.
• Teamwork: Create a supportive work environment through continuous team growth and foster teamwork as a core value.
• Communication: Weave effective verbal communication into daily routine, spread information throughout the store, and collaborate seamlessly with colleagues, managers, and neighbouring stores.

As an accredited Living Wage employer, we put our people first and commit to fair pay, encouraging cruelty‑free practices, and promoting regeneration. Our business strives to use capitalism as a force for good.