Fashion, Home and Beauty Deputy Store Manager

Summary

Fashion, Home & Beauty Deputy Store Manager - Central London

As a Deputy Store Manager in Fashion, Home & Beauty, you’ll help bring the best of M&S style to life, leading your teams to deliver five-star service, outstanding visual standards, and sales growth in a fast-paced retail space.

You’ll support the Store Manager in shaping the store’s commercial direction and customer experience and step up to lead the full operation when needed. This is a role for leaders who combine sharp operational skills with genuine passion for product, people and performance.

• Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service, strong commercial delivery, and standout visual presentation.
• Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards, and people.
• Step up to run the full store, keeping energy and focus high.
• Coach and develop Team Managers and colleagues to inspire customers, deliver new collections, and sell with confidence.
• Bring data and insight to life to identify opportunities and make quick, confident commercial decisions.
• Champion digital adoption and omnichannel retailing, helping teams connect online and in-store experiences for the customer.
• Set and maintain high standards in service, styling, and presentation, always reflecting the modern M&S brand.
• Build a diverse, motivated team that thrives on collaboration, pace, and progress.
• Recruit, develop, and retain top talent to ensure the store’s success.
• Ensure compliance with all health and safety, GDPR, and M&S policies.

• Experienced in leading large teams in a retail or visual-led environment.
• Passionate about style, product, and creating great customer experiences.
• Commercially sharp, operationally strong, and confident making fast decisions.
• A hands‑on leader who brings energy, clarity, and accountability to every shift.
• Skilled in coaching, feedback and development to get the best out of people.
• Digitally confident, with an eye for innovation and improvement.
• Adaptable, resilient and ready to step up when needed.

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you’re passionate about through a dedicated day away from work.

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can put steps in place to help you be at your best through this process.