Shift Lead - Fashion, Home & Beauty - Kensington

Work pattern

Monday: 13:00-21:00
Tuesday: 13:00-21:00
Wednesday: 13:00-21:00
Thursday: 13:00-21:00
Saturday: 13:00-21:00

Shift Lead role: lead the fill operation, coordinating resources to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Enable daily operational processes to be implemented efficiently across the store at the correct times, and ensure a clean, safe and well-presented store. Model great customer service and the M&S behaviours and Colleague Expectations across the store.

Support nearby stores if operationally required.

Note:

Responsibilities include taking operational responsibility for coordinating resources, coaching colleagues on best practices, and delivering a quick and smooth customer payment experience.

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resources effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours

Note: Under 18 disclaimer — To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.