Client Development Manager - Fixed Term Contract

We are recruiting for a Client Development Manager to join our Personal Shopping team at Harrods on a 12 month Fixed Term Contract. This role will play a key part in shaping client engagement strategies, identifying commercial opportunities, and enhancing the experience of our most valued clients. Working across the business, you will help strengthen client engagement and contribute to the continued success of our world-class Personal Shopping proposition.

As a Client Development Manager, you will support the development and delivery of initiatives that enhance the Personal Shopping experience and contribute to the growth of our client portfolio. Combining client insight, commercial awareness, and market knowledge, you will identify opportunities to strengthen engagement, acquire new clients, improve performance, and ensure our offering continues to meet the expectations of a global luxury clientele.

Working closely with the wider Personal Shopping team, you will use client, sales, and market insights to shape new ideas, support strategic decision‑making, and drive continuous improvement across the client journey. Drawing on your understanding of clients’ lifestyles and needs, you will help guide new and existing clients towards the most relevant Personal Shopping services, strengthening engagement and long‑term loyalty.

As an ambassador for the service, you will champion exceptional client experiences, support portfolio growth, and identify opportunities that reinforce Harrods’ position as a leader in luxury retail and lifestyle services.

We are looking for candidates who demonstrate:

• Experience in client development, relationship management, or luxury retail.
• Strong commercial awareness and an insight‑led approach to identifying growth opportunities.
• Excellent relationship‑building and stakeholder management skills.
• A proactive and forward‑thinking approach, with a focus on innovation and continuous improvement.
• A strong understanding of luxury clients, lifestyle services, and global market trends.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you.

As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

Time Type:
Fixed Term (Fixed Term)

Department:
Personal Shopping (Emma-Jayne Knight)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.