Talent Community: Value Cash Associate

What is the Talent Community? Our Talent Community is a space for passionate individuals who want to shape the future of Transaction Services. By joining, you’ll stay connected, updated, and considered for upcoming opportunities across our Transaction Services Department.

In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities. As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person.

Ensure the correct processes and procedures are followed for transactions to be completed successfully. This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.

• Have strong computer literacy (Microsoft Office essential).
• Have good knowledge of Anti Money Laundering legislation (essential).
• Have a strong customer service focus when dealing with both internal and external parties.
• Be excellent in time-management with the flexibility to adapt to changing priorities.
• Be able to ensure that customer retail experience is at the forefront of decision making.
• Be able to have difficult conversations with customers.
• Be able to perform duties effectively with minimum supervision and guidance.

By joining our community, you are expressing interest in potential future roles rather than an immediate vacancy. You may not hear from us straight away, but joining ensures you’ll be considered when opportunities that match your skills and interests become available.

Time Type:
Permanent Department:
Transaction Services (Muthukrishnan Balakumar)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.