Supervisor, Retail, Retail & Store Manager

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand.

We have an exciting opportunity for an experienced retail Supervisor to join the Finisterre team at our fantastic new King's Cross store.

The role of Supervisor is an entry point into management within our retail development path. Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include visual merchandising, operations, commercial perfor mance, community and customer experience. In doing so, you’ll enable the team to meet store targets and KPI’s while being proficient in all aspects of store operations.

• Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training.
• Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference.
• Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
• Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus

• Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured.
• Accurately follo w cash management procedures and make sure all cash handling is documented and signed for.
• Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage.
• Maintain organised and efficient back-of-house areas to support quick and accurate product replenishment.
• Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed. Conduct regular Health & Safety checks and ensure all policies and procedures are adhered to.
• Deliver training sessions for team members on operational procedures, compliance standards, and best practices with regularly coaching for retail crew on process to improve store operational excellence.
• Support the planning and delivery of store events and community initiatives, helping to strengthen customer relationships and our presence within the local community

• Motivate and influence the team to deliver daily targets and KPI’S under your leadership.
• Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively.
• Assist in the analysis of the RCA report, contribute to the weekly trade feedback and share commercial ideas which will positively impact trade.
• Run the store efficiently and manage the shop floor effectively in the absence of management team.

• Be a positive and respectful role model, always communicate positively regarding the store, management and company…