Matchday Ops Team Member

Final date to receive applications: 1 March 2027

Department: Matchday Operations - Casual

Employment Type: Zero Hours

Location: The Kia Oval

Compensation: £14.80 / hour

Hours of Work:

• Contract Type:
  Casual
• Hours vary depending on match schedules and events
• Weekend, evening and bank holiday availability required

We are seeking dedicated Matchday Ops Team Members to help deliver a smooth, professional matchday experience. This role is crucial for ensuring that the venue is ready to welcome spectators and staff alike.

We pride ourselves on a friendly, efficient, and respectful working environment. Team members must be proactive, reliable, and willing to support colleagues to ensure the highest standards are maintained. Training is available to help you excel in every aspect of the role.

• Event Setup and Pack-Down: Assist with the setup and pack-down of all operational equipment as directed by the Safety and Operations teams. This includes but not limited to signage, barriers, radios, and uniforms.
• Asset Management: Jointly maintain the asset management system, ensuring all specified operational equipment is logged, tracked, and stored correctly. Report any losses, damages, or maintenance issues promptly.
• Operational area maintenance: Keep all operational and staff areas (briefing rooms, welfare spaces, and break areas) clean, tidy, and well-presented throughout the year. Ensure supplies are replenished and waste is managed appropriately through liaising with relevant support.
• Uniform and equipment coordination: Organise, distribute, and collect uniforms, radios, earpieces, accreditation, and other essential matchday equipment. Maintain accurate records of issue and return.
• Uniform care and presentation: Wash, dry, and iron uniforms to maintain consistent presentation standards and readiness for each event. (Note that some events may require dry cleaning to be organised)
• On-the-Day Support: Provide responsive, professional support during live events to resolve uniform, equipment, or logistical issues quickly and effectively. Act as a key liaison point for stewards and supervisors requiring replacements or assistance.
• Traffic Management Support: Assist with basic traffic management duties to support site readiness, vehicle movement, and egress operations as directed by the Safety or Operations team. (Training provided)
• Communication and Teamwork: Maintain clear, professional, and timely communication with the Safety, Operations, and Staffing points of contact. Contribute to a positive and cooperative working environment.
• Post-Match Collation and Reporting: Support the compilation of post-match reports where required, including incident summaries from relevant supervisors, equipment logs, or anything else required for review by the Operations of Safety team.

Professional Conduct Expectations

We expect all team members to:

• Treat colleagues and all staff with respect and courtesy always.
• Be proactive, focused, and fully engaged in duties.
• Arrive on time, ready to work, and maintain a strong work ethic.
• Follow instructions carefully and contribute positively to the team environment.

Essential requirements:

• Aged 18 or over
• Eligible to work in the UK
• Physically fit and able to handle moderate manual tasks
• Positive attitude, professional demeanour, and strong attention to detail
• Excellent time management and communication skills
• Team player who takes responsibility for their duties

• Matchday uniform provided
• Meal and drink provided on matchday shifts