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Personal Shopping And Client Relations Manager; F/M/D
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-10-20
Listing for:
Mytheresa
Full Time
position Listed on 2026-10-20
Job specializations:
-
Retail
Ecommerce, Retail Sales
Job Description & How to Apply Below
- Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
- Act as the main point of contact and ambassador for Mytheresa's top clients, building strong long-term relationships
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests
3-5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce - Passionate about delivering exceptional customer service with a proactive, hands-on mindset
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology
- Sales-driven, entrepreneurial, and motivated to exceed targets
- Innovative, creative, and confident in building personalized customer experiences
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills
- Fluent in English, both written and spoken; additional languages are a plus
Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more.
Mytheresa's unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of Lux Experience, the leading digital, multi-brand luxury group. - Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Family-friendly policies
- Discounted membership for selected sports platforms & gyms
- Access to Linked In Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
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