Asia Pacific Designer

What you’ll be doing

• Speak directly with guests via phone calls, video calls, and email to understand their travel needs, interests, and passions. This is a high‑contact sales role where you’ll be on the phone often.
• Curate bespoke itineraries across the Asia Pacific that include sustainable, one‑of‑a‑kind hotels, resorts, and excursions while following responsible travel practices.
• Use various sales techniques to convert leads into bookings consistently.
• Upsell experiences and premium options to enhance the client’s trip.
• Cross‑sell alternative locations or destinations when a client’s first choice is unavailable or does not match their needs at their desired travel time.
• Handle follow‑up administrative tasks promptly and accurately, including booking confirmations, invoicing, and updating client records in the CRM system.
• Cultivate connections and build rapport with guests before, during, and after travel to increase repeat business and referrals.
• Maintain a highly organised sales pipeline and work efficiently within our CRM and sales systems, prioritising tasks, meeting deadlines, and adhering to best practices.
• Respond to challenging situations efficiently and effectively, always focusing on a positive client experience.
• Collaborate with all departments, DMCs, and the wider company to provide a seamless experience for guests.
• Assist the marketing team with editorial content and the creation/updating of example plans for Asia Pacific destinations.
• Be prepared to lend a helping hand, particularly when team members are away.
• Maintain and forge caring, supportive, and professional relationships with DMCs and suppliers across the Asia Pacific region.
• Travel on FAM trips within the region, collaborating with your team, marketing, and operations before travel to ensure optimum fact‑finding, and deliver product training on return. Upload videos and pictures to our asset management system.

• At least one year of experience in travel sales, preferably specialising in the Asia Pacific region.
• Care deeply about the Asia Pacific and have extensive knowledge of the region through first‑hand experience.
• Be passionate about responsible travel.
• Celebrate diversity.
• A curious and genuine people‑person who is enthusiastic about getting to know guests and forging long‑lasting relationships.
• Listen carefully and be considerate of others’ opinions and ideas—both guests and colleagues.
• Open‑minded and keen to learn.
• Problem‑solve; view challenges as opportunities to grow, particularly when travel plans require adjustment.
• Supportive, positive, and keen to embrace a culture of wellness and togetherness.
• Highly motivated with an ability to multitask and be driven by selling outstanding itineraries.
• Creative, with a desire to lead the way in travel.
• Calm under pressure.
• Excellent verbal and written communication skills.
• Be a team player—help your colleagues achieve their goals as well.

• 1st Stage:
  Virtual interview via Google Meet with the Head of Asia Pacific Travel Design and Recruitment and People Coordinator.
• Task Stage:
  Roleplay phone call (full details TBC).

Reports to: Head of Asia Pacific Travel Design

Working Hours: Monday – Friday, 10am–6pm in Shoreditch (typically 3 days in office, 2 days WFH)

Start Date: 9th of March 2026

• Basic salary of £29,525 plus a generous commission structure with a realistic £50,000 to £90,000 OTE (On‑Target Earnings).
• Guaranteed minimum commission topping earnings up to at least £38,000 p.a. for the first 6 months.