Business Development Director, EMEA

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C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

The Business Development Director is a business driver, who brings sales and client development expertise and vision through the entire purchase funnel, successfully winning and developing new clients and buyers, resulting in sustained revenue growth. The BDD will be driving sales of insight communities for any of our industry sectors (i.e. Tech, Financial Services, Retail, FMCG).

Works closely with the Director of Growth to refine targeting, share market insights, and ensure CRM data supports strategic decision‑making. Collaborates with Marketing and Client Services to ensure proposals and outreach are timely, relevant, and aligned with the growth calendar. Line manages Business Development Representatives, coaching them on outreach quality, pipeline development, and conversion readiness.

• Originating European specific opportunities and RFPs from new buyers in both existing and new clients, as well as successfully closing deals (accountability for organic sales with existing buyers’ rests with colleagues in client service).
• Identify and pursue leads for new business.
• Qualify incoming sales leads to determine if the opportunities match C Space capabilities. Understanding and qualifying leads to target the best opportunities for the organisation to pursue.
• Initiate follow up conversations with new clients to understand business objectives and the research need to provide key information to the Account Teams and Solutions Designers to build a winning proposal.
• Contributing to our response on qualified Opportunities/RFPs with Account Teams/Subject Matter Experts. It’s envisaged this will require content creation and editing.
• Update all opportunities in our CRM systems such as Salesforce.
• Leading procurement and commercial negotiations with the support of Finance, Legal, the Account Team and Managing Director, as appropriate.
• Build a strong knowledge base on the C Space offer areas including the core of Communities, Analytics, Insights, and Innovation.

NOTE:

If you are a seller/doer now and not yet performing at this level, you are welcome to apply to be considered for other roles.

The role is responsible for achieving specific quarterly and annual quotas – commissions based on a UK-specific target. Primarily these will be net revenue based, but you will also be accountable for consistently improving client coverage metrics and customer satisfaction across projects. In addition, the individual will be responsible for setting and achieving global sales targets.

Our clients are typically Fortune 500 and are sophisticated, capable, and highly professional. We expect all our colleagues to mirror these standards. We’d expect you to be amongst the best and comfortable operating at C-level, even though the main buyer is likely to be Insights and Analytics Leaders. Our client development approaches are based on consultative and challenger models. Both require exemplary discovery, listening and communication skills.

In addition, our ambition is always to grow clients over many years, if not decades. This means that we only propose solutions that we’re confident will address the clients’ problems/central question and will result in high quality work and client satisfaction.

• Proven track record of managing themselves against net revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives.
• Highly organised, driven, with good time management skills and a logical approach, able to prioritize workload and excellent attention to detail.
• Excellent communication skills, both written and verbal, with strong presentation skills and the…