Customer Supply Chain Specialist

About the Role

We are looking for a proactive and driven Senior Customer Supply Chain Specialist to join our Customer Supply Chain Team, reporting directly to the Head of Customer Supply Chain UK. As the primary interface with our customers, the team plays a pivotal role in delivering exceptional service and driving customer satisfaction. As a vital member of the UK team, the Senior Customer Supply Chain Specialist is responsible for managing the end-to-end Order-to-Invoice process for our most important customers.

This role requires strong cross‑functional collaboration and is critical in ensuring smooth execution and consistently high service levels.

• Manage and process orders for key customers, ensuring accuracy and timely execution
• Produce and maintain open order books, sharing updates with customers and internal sales teams
• Communicate SKU challenges, availability, and back‑in‑stock dates to customers
• Monitor warehouse and transport activities, escalating and resolving issues proactively
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams
• Update and present Sales Performance Reports, including expected monthly revenue, in bi‑weekly meetings
• Create and maintain Customer SOPs for warehouse execution
• Develop and manage Retailer SLA / Non‑Compliance documentation, perform root cause analysis on failures, and propose corrective actions
• Mentor and coach Customer Supply Chain Coordinators to develop team capabilities

• External Customers
• 3PL Regional Warehouses and Transport Providers
• JJ Finance, Sales Teams & Account Managers
• IT, Demand, and Supply Planning Teams
• Customer Service Analyst

• 3-5 years’ experience in Order Management or Customer Service, ideally in a supply chain or logistics context
• Strong attention to detail and follow-through
• Experience with ERP systems (SAP preferred)
• Ability to thrive in a fast‑paced, problem‑solving environment
• Experience working with or understanding SLAs and compliance requirements
• Intermediate Excel skills (pivot tables, lookups, basic reporting)
• Experience coaching or mentoring junior team members is a plus
• Language skills (depending on region):
  French, German, Spanish are advantageous

At Joseph Joseph, we are driven by a simple yet powerful belief – that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real‑world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired house‑ware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.

• Competitive salary and holiday allowance
• Company performance‑related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry‑over scheme
• Season‑ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service
• Company bonus scheme
• Generous discounts for you and friends and family
• Season ticket loan and cycle‑to‑work scheme
• Even more discounts with Perkbox
• Team Customer Service
• Mental wellbeing support
• Holiday trading
• Additional holiday for length of service

Customer Service
· London
· Hybrid