Box Office Sales Advisor

Job Overview

You will report to the Sales & Ticketing Manager and work closely with the Deputy Sales & Ticketing Manager, Box Office Sales Advisors and the wider venue team to maximise sales for the show via counter sales, access bookings and trade sales.

• Manage the Box Office inbox, responding to all customer enquiries effectively and efficiently and redirecting enquiries to other departments as appropriate while promoting excellent customer care.
• Manage Group trade sales, responding to agent requests and processing Group trade ticket sales in accordance with show‑specific procedures and offering details.
• Work productively under pressure, completing tasks within specified deadlines.
• Maintain fruitful working relations with producers, their agents and internal customers.
• Provide accurate sales and marketing reports on request and circulate performance returns to authorised parties.
• Execute ticket agency administration in line with company procedures.
• Co‑operate with other Box Office Sales Advisors to share tasks and duties required to run an efficient Box Office.
• Work independently and make decisions in line with producer and company policies without assistance.
• Maintain ATG Entertainment standards of customer care and actively promote ATG through the sale of tickets, packages and by incorporating ATG values into everyday work.
• Ensure that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.

• Attention to detail.
• Excellent communication skills.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to act on your own initiative.
• Confident sales demeanour.

• Knowledge of the Audience View ticketing system.
• Prior experience in a Box Office environment.
• Fast learner.
• Team player.
• Energetic.
• Passion for theatre.

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience, we encourage you to apply. Training will be provided where necessary.