Box Office Sales Advisor

Box Office Sales Advisor

You’ll report to the Sales & Ticketing Manager and work closely with the Deputy Sales & Ticketing Manager, Box Office Sales Advisors and the wider venue team.

• Maximising sales for the show via counter sales, access bookings and trade sales.
• Managing the Box Office inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care.
• Managing Group trade sales, responding to agent requests and processing Group trade ticket sales, while adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.
• Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
• Maintaining fruitful working relations with producers, their agents and internal customers.
• Providing accurate sales and marketing reports on request, circulating performance returns to authorised parties.
• Executing ticket agency administration in line with company procedure.
• Co‑operating with other Box Office Sales Advisors to share tasks and duties required to run an efficient Box Office.
• Working independently and taking initiative to make decisions in line with producer and company policies unaided.
• Maintaining ATG Entertainment standards of customer care and promoting ATG through the sale of tickets, packages and incorporating ATG values.
• Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.

• Attention to detail.
• Excellent communication skills.
• Proficiency in Microsoft Word/Excel and Outlook.
• The ability to act on your own initiative.
• A confident sales demeanour.

• Knowledge of the Audience View ticketing system.
• Prior experience in Box Office.
• Fast learner.
• Team player.
• Energetic.
• Passion for theatre.