Pensions Consultant

• L&G Business Unit:
  Legal & General SMART - DS
• Job Family:
  Customer Service
• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• Primary
  
  Location:
  
  London

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

• Provide customers with a first-class experience during every interaction.
• Primarily completing administrative tasks including member detail amendments. You’ll occasionally talk to customers and clients on the phone too.
• We’ll train you, so you have all the knowledge and skills needed to deliver an outstanding service to our customers and clients.
• Make the effort to understand individual customer needs and respond with the best solution, in the appropriate timelines.
• Proactively share feedback and solutions on how we can improve our service, products and processes.
• Use our in-house systems to give our customers a positive experience whilst maintaining compliance.
• Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.
• Put your colleagues, customers and clients at the heart of everything we do.

• Previous administration experience.
• Good verbal and written communication skills.
• People who thrive in working as part of a team, building trust and respect with others, sharing best practice and ideas.
• People who are passionate about customer experience and getting things right first time.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great points, we celebrate our success and reward strong performance.

Today,…