IT Account Manager

Account Manager

Salary - £30,000 - £35,000 + up to £15,000 commission

Permanent role

Hybrid – 3 days onsite in London

We are currently working with one of the UK's largest managed services providers looking for a results‑driven Account Manager to join their organisation. In this role, you will manage a portfolio of mid‑market clients, driving revenue growth while building and maintaining strong, strategic relationships.

• Manage and grow a portfolio of around 100 mid‑market accounts, identifying upsell and cross‑sell opportunities to maximise revenue potential.
• Develop and execute strategic account plans tailored to each client’s business objectives and needs.
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction.
• Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities.
• Negotiate contracts and pricing agreements while maintaining profitability and client relationships.
• Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding.
• Maintain accurate and up‑to‑date account information in the CRM system, including pipeline management and sales forecasting.
• Identify market trends and competitive threats within the assigned territory, providing insights to support strategic planning.

• Strong proficiency with CRM software and Microsoft Office applications.
• Excellent negotiation and consultative selling skills.
• Demonstrated ability to build and maintain long‑term client relationships.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels.
• Ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Self‑motivated with a results‑oriented mindset and strong work ethic.

• Experience in a specific industry vertical relevant to our business.
• Advanced proficiency with data analysis and Excel.
• Experience managing complex, multi‑stakeholder accounts.
• Familiarity with sales methodologies and consultative selling approaches.
• Track record of exceeding sales targets and KPIs.

Further information is available upon application.

ECS Resource Group are an Equal Opportunity Employer. In accordance with the Equality Act 2010, if you require an alternative form of application, please let us know.