Ticketing Executive

Are you ready to make your mark in the world of Formula 1?

At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle, leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether it’s engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications, there is always a talented team working to maximise the potential of the sport.

We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day‑to‑day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience.

Reporting to the Senior Manager, Ticketing & Sales Operations, you’ll take ownership of the day‑to‑day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential – identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless and high‑quality experience for customers.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and wants to make a genuine impact – bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.

• Act as the primary day‑to‑day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
• Support the setup, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high‑quality customer journey.
• Manage ticketing operations across on‑sale activity, inventory updates, issue resolution and general platform administration.
• Monitor sales, performance and operational data, producing regular reports and insights to support decision‑making and commercial goals.
• Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
• Carry out quality checks on ticketing setup, pricing, offers and customer communications to ensure accuracy and consistency.
• Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
• Support reconciliation and other administrative processes linked to ticketing activity and partner performance.

• Highly organised and proactive.
• Solutions‑focused with strong problem‑solving skills.
• Comfortable working in a fast‑paced environment.
• Collaborative and service‑oriented.
• Committed to accuracy, continuous improvement and delivering a positive customer experience.

• Previous experience in a ticketing operations role within sport, entertainment or live events.
• Experience producing reports and analysing sales or operational data.
• Experience handling customer queries and escalations.

• Working knowledge of ticketing platforms and systems, including event setup, inventory management and platform administration.
• Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
• Good understanding of customer service principles and experience handling customer queries and escalations.
• Commercial awareness and an understanding of how operational decisions can affect profitability.
• Proficiency in Microsoft Excel and other business reporting tools.
• Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.

Your next career move could include progressing into a Senior Ticketing Executive or becoming a Ticketing Manager.

• Private…