Fragrance Specialist - Covent Garden

Position Overview

Fragrance Specialist

Location:

Covent Garden

Contract:

Permanent, 37.5 hours/week, any 5 in 7 days

As a Fragrance Specialist, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service‑led experiences that connect clients deeply with our brand. Whilst you will be a passionate champion for fragrance, your role also contributes to the overall success of the counter through the promotion of makeup and skincare. You will lead by example in delivering a best‑in‑class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.

• Build long‑lasting client relationships through a tailored, memorable experience both in‑store and through digital channels
• Deliver expert personalised fragrance consultations that captivate and educate clients
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
• Host masterclasses and in‑store events to elevate fragrance category
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
• Achieve individual and counter sales targets & KPIs

• A collaborative and team‑first mindset
• A passion for client experience and storytelling
• The ability to quickly build rapport and create meaningful client connections
• Confidence in delivering fragrance workshops and engaging events
• A strong understanding of perfumery
• Experience in a client‑facing retail environment

• Creating memorable and emotive experiences for clients
• Working in a collaborative environment that encourages people to perform their best
• Providing coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals
• Using empathy and insight to understand client needs
• Contributing to the ongoing and company‑wide version of sustainability

Sustainability is one of CHANEL’s key performance drivers. CHANEL embeds sustainability into its ways of working and requires continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across four key areas:
Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, and Promoting the autonomy of women.

The opportunity to be part of a globally recognised luxury brand known for its timeless heritage, empowerment to take ownership of your impact within CHANEL, and additional training within fragrance to develop your skill set. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions, transforming the business and leaving a lasting positive impact on people and planet.

• Physical Wellbeing:
  Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours, and Cycle Scheme participation for a tax‑exempt bike and/or accessories
• Financial Wellbeing:
  Pension, Life Assurance, and Retail Discounts across multiple retailers including supermarkets, gyms, days out and 100’s more
• Mental Wellbeing:
  Employee Assistance Programmes and Other Support Lines
• Lifestyle:
  Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition:
  Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones