Rental Service Agent- Zero

Overview

As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role:

• Customer Experience Champion for rentals
• Sales Specialist for RV purchase demos and conversions

This position executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. It is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers  high standards.

• Customer Service & Operations:
  Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
• Sales Demonstrations & Customer Engagement:
  Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
• Sales Conversion & Lead Management:
  Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
• Product Knowledge & Technical Support:
  Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

• Experience:
  
  1-3 years in customer service, sales, hospitality, rental, or automotive environments.
• Skills:
  
  Strong communication and customer engagement abilities.
• Technical:
  Ability to understand and explain technical RV/vehicle systems; capable of basic system demos (lighting, gas, etc.).
• Other:
  Hands-on, adaptable, solution-oriented under pressure.
• Tools:
  Proficiency with CRM tools and rental systems; experience with digital sales software is a plus.
• Organization:
  Detail-focused and proactive in managing leads or customers.
• Licenses & Language:
  Driving License (Category
  
  B) required;
  English proficiency.
• Work Type:
  Part-time, zero-hours contract. Expected hours: 8-24 per week.

• Able to stand, walk, and move around the depot for extended periods.
• Able to lift or carry light to moderate items (10-15 kg).
• Comfortable working outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak-season schedules.
• Ability to interact with customers in different emotional states with calmness and professionalism.

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. Competitive compensation and commission opportunities.