Account Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco UK has an exciting opportunity for an Account Manager in London Chiswick

The Account Manager is the key contact between BAT and duty‑free customers. Acting as the sole representative of BAT, the Account Manager is tasked to drive BAT’s strategic agenda, utilising all tools available to drive profitability and strategic growths in one of the most important brand exposure channels in the globe.

• Manage the complete process for designated key clients and achieve volume, market share, and profit targets as per expectation.
• Lead commercial agreement negotiations for responsible key accounts and ensure BAT investments are applied in a balanced manner based on TCI principles to ensuring BAT’s fair share of net available. Seek and explore new business potential in line with company expectations and protocol.
• Building and developing customer relationships. Establish relationships with key staffs and board level of customers.
• Work closely with Supply Chain, Finance and Brand Marketing to ensure alignment in the financial reviews and outstanding execution of the marketing plan.
• Consequently, handle the implementation of the account plan and ongoing measurement vs. set objectives.
• Support GTR Centre supply chain and key account personnel for a quality collaborative forecasting process
• Increase legitimate volume and value potential of BAT brands in travel retail channels (border shops, diplomatic outlets, ferries, airlines).
• Lead the monthly forecast to sales cycle and the annual pricing review exercise.
• Align with and implement activities in accordance with regulations related to environmental protection, occupational health and safety, fire protection, and internal EHS or Sustainability standards and procedures.

• Strong trade marketing experience gained in a managerial position within a multinational company, or equivalent experience (preferably in key account management and in the FMCG segment).
• Strong analytical, customer relationship and negotiation skills. Proven Business and Financial Acumen.
• Ability to influence collaborators.
• Ability to analyze problems, recommend solutions and drive action plans within organizational policy.
• Willingness to travel across Europe, Africa & territories in the Indian Ocean (Up to 30 percent)
• Ability to operate independently whilst being results‑oriented and can navigate through ambiguity.
• Exceptional communication skills (both oral and written) with a secondary language being a plus.
• Global travel retail experience is a plus.

• We offer a market leading annual performance bonus (subject to eligibility).
• Our range of benefits varies by country and includes diverse health plans, initiatives for work‑life balance, transportation support, and a flexible holiday plan with additional incentives.
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You’ll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality,…