Estimator, Sales, Inside Sales

Salary:
Competitive Salary + Bonus + Excellent Benefits. We are Neville Lumb, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and providing opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild. In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high‑street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

• Utilising the company’s bespoke CRM system
• Communicating with customers via telephone and email
• Creating quotations for prospect, new and existing customers daily
• Interpreting information provided by the customer to understand their requirements
• Sourcing prices from various manufacturers and suppliers whilst checking product compatibility and availability to meet strict deadlines
• Advising customers on appropriate products, pricing and lead times
• Liaising with both internal and external colleagues to support the conversion of enquiries into quotations and subsequently orders
• Working to deadlines in order to meet customer expectations
• Staying up to date with current product knowledge and trends

This is a full‑time, permanent role, working 40 hours per week from either our Rainham or Branston office (hybrid work pattern to be discussed).

• A good all‑round knowledge of the plumbing & heating industry is essential
• An appreciation of the demands of working within the merchant industry
• Understanding of the importance of teamwork and how it can improve service levels for customers
• Ability to demonstrate an understanding and passion for excellence in customer service
• IT, numeracy and analytical skills required