Customer Sales Account Executive

Responsibilities

• Work with existing Toast POS customers to identify opportunities to expand their product offering, drive revenue growth, and deepen their relationship with Toast.
• Own the full sales cycle: outbound prospecting, discovery, video demos, value proposition creation, negotiation, and close.
• Manage a portfolio of accounts, building long‑term relationships and acting as a consultative partner—not just a salesperson.
• Balance proactive sales activity with reactive customer support: resolve certain customer issues, escalating technical problems to Care and Integrations teams, and tracking cases through to resolution.
• Use data and reporting tools to analyse territory, identify upsell opportunities, and prioritise time effectively.
• Actively explore and integrate technology and AI tools into workflow to work smarter and more efficiently.
• Be held to goals across monthly sales revenue and activity metrics.
• Maintain accurate pipeline and activity records in Salesforce CRM.
• Understand the competitive landscape and position Toast products accordingly.
• Collaborate with New Business, Services, and Implementation teams to ensure customer expectations are met.

• Experience in a sales role with a track record of meeting and exceeding targets (B2B or SaaS experience preferred).
• Comfortable owning both the commercial and operational sides of customer relationships: you close deals and follow through.
• Analytically minded: use data to prioritise, spot patterns, and back up recommendations to customers.
• Excellent written and verbal communication and the ability to engage confidently with customers and internal stakeholders.
• Strong organisation and time management: context‑switch between sales calls, customer escalations, and pipeline reviews without dropping the ball.
• A collaborative mindset: culture is competitive and results‑driven, but we win together.
• A consultative approach: help customers think differently about their business, not just sell them a product.

• Experience with Salesforce CRM.
• Experience in account management or customer success alongside sales.
• Sandler Sales Training or similar methodology.
• Restaurant industry or hospitality tech experience.