Relationship Manager, Desktops

Job Description

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for surpassing sales quotas and meeting existing customer revenue retention goals. They will be responsible for growing ICE Connect Desktop by working with specific key Energy and Commodities Accounts in major cities. The ICE Connect product suite includes ICE IM/Chat, Web ICE, ICE Options and Analytics and ICE Connect Desktop.

This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology and networking perspective is required.

Responsibilities

• Responsible for supporting the ICE Connect suite of products (primarily ICE IM, ICE Connect, WebICE and ICE Options Analytics) within an assigned territory (and/or assigned accounts).
• Become an expert on the ICE Connect Product suite.
• Maintain relationships with existing users through trainings, floor walks, Web Ex sessions as well as become the “go to” person for all account enquiries.
• Decrease erosion within existing accounts through training and account analysis.
• Collaborate with sales on both pre and post sales activities.
• Provide technical subject matter support across ICE Connect product suite.
• Uncover leads for sales through daily activities.
• Ability to work effectively on excel and build bespoke spread sheets for clients.
• Strong excel skills with ability to do basic coding, use VBA and have a knowledge of API solutions.
• Manage new client roll outs and user set ups.
• Manage new feature roll outs and projects for all ICE Connect applications.
• Act as a liaison between sales, clients and product management including information on competitors and product feature requests.

Knowledge and Experience

• Bachelor Degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems/
• Qualifications:
  
  Understand key target industries, trends in industry, and emerging technologies
• Additional knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to the Exchange or OTC lifecycle of a trade
• VBA coding
• Working knowledge of internetworking and various LAN/WAN technologies
• Working knowledge of router, switch, firewall, and proxy technologies
• Apache, Akamai (CDN), DNS, LDAP, MySQL